Ken Goodrich has a reputation for buying and improving HVAC companies, over his career he has worked to fixed 20 companies. Every new acquisition has its set of challenges, but Goettl Air Conditioning was more than just business issues. Goettl needed a change in vision, and Goodrich felt like he was the man for the job.
Goettl Air Conditioning needed a change from the top down, so one of his most sweeping changes was the management team. He “cleaned house” and brought in new management to help instill a different vision. Goodrich also tasked the employees with doing quality checks on 300 completed installations. He wanted the employees to feel proud of their work and the customers to see the change in the company. Goodrich required employees to take pictures to sign off on all installations.
Goodrich improved the office systems within the company. He updated their book keeping, financial systems, and information technology department. This improvement on all sides ensured that the company didn’t lose money. Goettl had a special place with Goodrich.
The 75th anniversary marked a new era for Goettl. Goodrich worked diligently with his team to improve all areas of the business. He even worked with the BBB to secure a new (still Goettl) name for the company to help get away from previous bad ratings.